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Questions?

FAQs

Of course! Our omega level design team is always working on new designs and have a laundry list of characters to be inspired by!

If you would like to see a Hero that is not currently available, CLICK HERE to submit a request for it to be part of a future release!

All of our products are fan requested custom designs that aim to celebrate our love for these characters.

Our team was recently contacted by Marvel & Warner Bros, and politely asked us to take these products down until properly licensed. While unfortunate, we know these Heroes were incredibly popular so we are in further licensing talks to be able to officially offer these heroes again in the future.

If you would like to be notified of any future releases, sign up to receive notifications below!

We aim to always be improving and evolving to offer the best quality products and designs for our Hero Squad.
Due to this our designs are technically limited runs and may be taken down at any point... so if you see your favorite Hero, don’t wait! It may not be available again!

If you have missed out on a design, don’t worry, chances are it is being reworked and improved for the next release. Make sure you are part of our notification squad by signing up below!

We do! We want to get our Hero Hoodies into the hands of as many Heroes as possible. 
However we are super selective on where we choose to make our Hero Hoodies available. If you feel your store would be a good fit with our brand culture, contact us HERE or send your inquiry to support@drunkmunk.com to discuss further!

Our materials are constructed with Anti-Pill properties and printed using into the fabric using Sublimation technology.

Pilling & Fading are things of the past!

All that being said, best practice is to wash on cold and hang dry or use a low temp dryer setting.

ORDERS

We recommend ordering your Hero Hoodie true to size. If a more relaxed fit is for you, order one size up. You can also lay flat a hoodie or jacket of your ideal fit and measure using our Size + Fit guide which can be found HERE.

If all else fails, trust that our 100% Fit Guarantee to take care of you, we make our exchanges easy!

Shipping within the United States can take up to 3 weeks after purchase and up to 4 weeks for international orders. All orders are custom & made to order, so rest easy knowing the wait will be worth it.

Your order will be packed & shipped from our Fulfillment Center centrally located in Illinois.

Yes! We currently ship to the United States, Canada, & the United Kingdom. Please note we can not control and are not responsible for any duties/taxes applied to your package. Customs policies vary by country; please contact your local customs office for more information

Yes! We have strategically partnered with our friends at Arrive to allow for seamless order tracking and notifications.

CLICK HERE to download the Arrive App that will automatically sync with your confirmation email & update you on the latest location of your order.

EXCHANGES

Returns and exchanges are accepted for all unworn items within 30 days of delivery for a full refund with free return shipping (Domestic orders).

Yes! Please contact our support team (w/ Order Number and modifications) within 24 hours in order to change or cancel your order. After 24 hours your order has gone into production and we will be unable to change or cancel your order.

Drunk Munk accepts all unworn items for a refund to original payment, e-gift card, and/or exchange within 30 days of delivery. All returns or exchanges can be initiated directly online at our Return Page

Initiate Return or Exchange: Visit our Returns Page. You can either print a shipping label and drop off at the carriers listed on the label (USPS or FedEx). You will receive an email when your return is received and your refund has been processed.

Yes! We offer exchanges for a different size and color in the same style! Your exchange order will ship when the original order has been returned and received by our fulfillment team.

How long does the refund or exchange take to process?

Initiate Return or Exchange: Visit our Returns Page HERE. Once your return has been received by our fulfillment team, your exchange order will be shipped.

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