We stand by our 100% Fit Guarantee and offer FREE returns & exchanges on all Hero Hoodie orders!
If you don't love your new Hero Hoodie, any brand new & unwashed Hoodie can be returned for a full refund or exchange within 30 days of delivery. We offer FREE and easy returns & exchanges for all orders within the United States. Please submit a return request or exchange below to be approved for and receive a prepaid return label for shipping.
For international returns outside of the United States, please be aware the customer will be responsible for return/exchange shipping.
SUBMIT A RETURN / EXCHANGE
Once you notify us that you would like a return by submitting your return request through our RETURNS PORTAL, we will email you a pre-paid return label within 24 hours.
Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.
After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or PayPal account.